Frequently Asked Questions

Everything you need to know about shopping with MADISON.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the hygiene seal is intact for swimwear and intimate apparel.

How do I know which size will fit me best?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

MADISON accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to conscious fashion. 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainability by 2026.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.